Privacy Policy
Effective Date: July 28th, 2025
At Ortho Haus Orthodontics (“Ortho Haus,” “we,” “our,” “us”), we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). By visiting our website or providing personal information, you agree to the terms outlined in this policy.
1. Information We Collect on this Website
We limit the collection of personal information on this website to what is reasonably necessary to provide our services. We only collect personal information that you voluntarily provide to us. This may include:
• Contact details: Name, email address, and phone number (e.g., for booking a consultation).
• Appointment details: Preferred dates/times for consultations or treatment.
2. How We Use Your Information
• To schedule and confirm consultations or appointments.
• To communicate with you about your inquiries or appointments.
• To deliver orthodontic care and related services once you become a patient.
• To comply with legal and regulatory obligations under Canadian health privacy laws.
We do not sell, rent, or share your personal information for marketing purposes with third parties.
3. How We Collect Information
• When you submit a form through our website (e.g., appointment request).
• When you contact us by phone, email, or in person.
• When you use third-party scheduling tools such as Calendly (subject to their privacy policies).
We do not collect sensitive health information through our website. Health information is collected securely during in-person consultations only.
4. Storage & Security of Information
• Online submissions are transmitted securely.
• Patient health records are stored separately in secure systems accessible only by authorized staff.
5. Children’s Privacy
We provide orthodontic care for children and respect the privacy of minors. Personal information about children is collected only with the consent of a parent or legal guardian and used solely for providing orthodontic services.
6. Sharing Your Information
• With third-party service providers (e.g., scheduling platforms) for administrative purposes. We limit the use of personal information to what is reasonably necessary to provide our services.
• When required by law or to comply with regulatory requirements.
• With your consent, for referrals or collaboration with other healthcare professionals involved in your care.
7. Your Rights
• Access and request corrections to your personal information.
• Withdraw consent for the use of your personal information (subject to legal or contractual restrictions).
• Ask questions regarding our privacy practices.
8. Third-Party Tools
Our website uses Calendly for online appointment booking. By using this feature, you agree to Calendly’s privacy practices. We recommend reviewing their policy for more details.
9. Contact Us
For privacy-related questions, access requests, or complaints, contact us at: smile@orthohaus.com.
10. Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Stay Vigilant
We will never ask you for medical records, financial information (e.g., bank accounts, credit cards, etc.), or personal data beyond basic contact information through our website. If you see a prompt or receive requests to provide this type of information claiming to be from Ortho Haus, do not respond. Instead, please contact us directly at smile@orthohaus.com or call your local office to verify the request.
Richmond Hill Office: (905) 265-4145
Collingwood Office: (705) 444-1700
If you suspect suspicious activity or believe your information has been misused, report it to us immediately so we can investigate and take appropriate action.
